Frequently asked questions

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  • Yes - every professional gets a 30-day free trial. After that, chosen subscription kicks in.

    Client profiles are free to use at all times.

  • For the best experience, yes - ask clients to download Equigate and create a free client profile. That unlocks in-app messaging, invoices, treatment reports, card payments AND all automated reminders.

    No smartphone or don’t want the app? You can add them manually as a Guest. If you add an email address they well get everything by email instead
    Just note you’ll lose these features with Guests:

    • No in-app messaging

    • No in-app card payments

    If they choose to get the app later, their details will be automatically merged into a full client account.

  • Apple and Google charge a 15% service fee on in-app purchases. To keep Equigate running smoothly, the in-app price includes that fee. If you subscribe via the Practitioner Desktop Dashboard (web), you’ll get our best price.

    • Same app, same features - whichever route you choose

    • Best value - subscribe on the Practitioner Dashboard

    • Easy login - use your existing app credentials on the web dashboard

    Recommended action: Subscribe on the Practitioner Desktop Dashboard for the lowest price.

  • Please head over to our signup page to create your account. It takes 2 minutes, but give you back hours EVER week

  • Yes, you can cancel any time.

    • PAYG (blocks): If you’ve bought blocks, you can keep using your remaining units until they’re all used.

    • Monthly or Annual plans: You’ll keep full access until the end of your current billing period. Your renewal won’t be charged, and access will stop after the expiry date.

    We’ll be sad to see you go, but you can re-subscribe anytime.

  • Yes, mark any invoice as paid in the app and choose the method: Cash, BACS, or Other. You can also record split payments if a client pays in more than one way.

    Best bit? If a client pays by card in the app (credit/debit, Apple Pay or Google Pay), the invoice is automatically reconciled and marked as paid - no manual matching, no extra admin.

  • Yes. The apps are available in both the Apple App Store and the Google Play Store.

  • Whilst a cancellation fee is completely optional, you do have the ability to charge any clients a cancellation fee. All that we ask is that you make your clients aware of this before they book.

  • You betcha! When you sign up to Equigate and use the app as a full paying customer for at least 3 months, feel free to drop us an email over and we will issue you with a CPD certificate that you can keep in your personal development file.

  • Absolutely! Its finally here……a true offline version that will allow you to take your appointments anywhere - NO DATA required. You're entire days work, all done offline.

    Just make sure you have booked your appointments before you loose signal. You will then be able to complete all your reports offline

  • The security of yours and your clients data is super important to us. Equigate is powered by a database hosted by Amazon AWS. We use Amazon RDS, EC2 and S3.

    AWS encrypts our databases using encrypted keys. On a database running with Amazon RDS encryption, data stored at rest in the underlying storage is encrypted, as are its automated backups, read replicas, and snapshots. Amazon RDS encryption uses the industry standard AES-256 encryption algorithm to encrypt your data on the server that hosts our Amazon RDS instance.

    During data transfer, once an encrypted connection is established, data transferred between the database and our application will be encrypted during transfer. This encryption uses Authenticated Encryption with Associated Data (AEAD) algorithms, with 256-bit encryption.

    For more information please visit https://aws.amazon.com/rds/features/security

  • The only money you pay to Equigate is your monthly or yearly subscription or the payment for the block of appointments. In order to facilitate payments between clients and professionals we use a payment provider, Stripe. Stripe will charge you a small percentage of your payment which will be deducted from the amount you actually receive. The fees will vary from country to country and be dependant on which currency you use and which method your client chooses to pay you with, e.g credit card, debit card, Apple pay, Link etc. For more information on stripe fees, click here